Emergency call numbers - People in distress
An emergency call is considered as calling free of charge in telephone networks. Specified emergency call numbers accessible for salvation of life, health and property, are determined in the dialling plan, and stated in telephone directories.
Emergency call numbers
112 • Notification of each extraordinary situation, esp. when solved by several rescue bodies IRS, and in cases when announcer doesn’t
know which of national emergency call numbers is suitable to use;
• For foreigners (prepared to dispatch calls in foreign languages);
• For using in mobile networks even without a SIM card or with no credit;
• Emergency call is using all mobile networks to hand;
• Calls are dispatched in Operational/Call centres of FRS CR, together with emergency calls to 150.
150 • Notification of fires, natural disasters, accidents and emergencies;
• Calls are dispatched in Operational/Call centres of the FRS CR, together with emergency calls to 112.
155 • Appointed for emergency calls in case of health problems, injuries or in accidents with medical
• Calls are dispatched in operation centres of Medical Rescue Service.
158 • Appointed for emergency calls in case of disturbances of public order and public safety, notification
of crimes, of traffic accidents, calls for assistance for safety and fluent traffic;
• Calls are dispatched in operation centres of the Czech Police.
156 • For emergency calls to operational centre of municipal (city) police.
The Single European Emergency Call Number 112 has been operated in all European Union countries. Implementation of the Single Emergency Call Number 112 was decided in 1991 by Decision No. 91/396/EEC, above all to ease communication with emergency services intra-EU, in connection with significant increase of both private and business trips throughout Europe. As each country uses its own emergency numbers, foreigners in emergency have problems to call the right one, apart from language problems.
Governmental Resolution No. 391 from 19th April 2000 decided implementation of the Emergency Call Number 112 in the Czech Republic. By the same it was decided that the Emergency Call Number 112 would be operated together with national emergency call numbers 150, 155 and 158.
Emergency calls are the most used way how to call for help, or how to notify information important for safety. Emergency calls is run as
• Non-stop service
• For each citizen
• Free of charge
• Covering the whole territory of the country
• For all telecommunications networks, and
• From all voice stations of telecommunications networks.
Our citizens are used to call for help this way, and with developing of mobile phoning the emergency calls are accessible for everybody and nearly elsewhere. Emergency calls are a service of the state, providing protection of basic human rights – protection of lives, health and property. Based on the information received from emergency calls, IRS bodies dispatch their activities, followed by response and intervention in the notified place of incident.
The Fire & Rescue Service of the Czech Republic receives emergency calls in the 150 National Emergency Call Number and in the 112 Single European Emergency Call Number. The Single Emergency Call Number 112 has been receiving national wide in fourteen 112 Call Centres, fully operated and equipped with modern communication technologies for receiving emergency calls.
All emergency calls incoming to 112, emergency calls incoming to 150 from mobile phones (except Prague region), and emergency calls incoming to 150 from stabile phone stations in most of the country territory are receiving through these new technologies.
The Fire & Rescue Service of the Czech Republic was awarded for technical solution of receiving emergency calls by EENA (European Emergency Number Association) in February 2009